Features

Other providers that reel you in, only to later find out you have to pay for basic features such as voicemail or auto-attendants.

Our pricing is all inclusive. Every feature is included at no additional charge.

SLA Uptime 99.99%
Disaster Recovery when your internet is down
Flat Rate All Inclusive Pricing – no paying for additional features. Pricing often less than you currently pay!
Unlimited Minutes Domestic Calls to Lower-48 states.
Managed Business Class – Cloud based hosted VoIP
24/7 Free US Based Support call center.
No need for on-site PBX Equipment
Easy web-based Management
Multi-Site Support
SLA Uptime 99.99%
Drag-and-Drop Call Routing Dial Plan Editor

Schedule based routing
Unlimited Auto-Attendants (Example: Press 1 for sales, 2 for service)
HD Audio Support
Custom Ring-back music (Allows Company Greeting instead of typical ringing to callers for incoming calls)
Ring Groups (including Cell-phones – allowing a call to ring multiple phones simultaneously)
Simul-ring (including Cell Phone – allowing answering of calls while not in the office)
Voicemail to Email
Voicemail Management through Web Interface with Click to return-call (no dialing needed to return voicemails)

Transfer calls to other extensions or external numbers.
Blind Transfer, Warm Transfer, Call Parking
e-Faxing
Shared Voicemail boxes
Conference Rooms supporting up to 10 participants
Call Recording (Storage on Amazon S3 Account)
Call-Queues
VIP Call Routing – direct specific numbers automatically
Presence Monitoring
PA Support
Much much more

Unlimited Domestic Calling

Enjoy Unlimited Domestic calling to the lower 48 states. Very low rates for international calling.

24/7 Free US Based Support

If you ever need help, we’ve got you covered. We provide 24/7 US Based support to get you where you need to be. Our call center staff is knowledgeable, friendly and ready to help. If you need on-site support, PC Computer Guy is ready to tackle any issues you may have.

Easy Web Based Configuration

Our web interface makes programming your phone system easier than ever. You don’t need be a phone expert like with traditional PBX systems to design your phone system the way you want it. Our Dial Plan editor support drag-and-drop components, putting you in control.

Schedule based Routing

Scheduled based routing allows you to create rules to handle call-routing automatically. Let’s say your hours are 8AM-5PM. You can create a schedule that rings all phones when the business is open. When the business is closed you can have an auto-attendant answer the call – inform the caller of your business hours, present options such as “press 1 to be forwarded to our on call staff”, or to leave a message.

Unlimited Auto Attendants

Auto Attendants give you the power to have calls routed exactly where they need to go. This feature allows you to program options for callers to select to be routed to the appropriate departments or phones. An example of this would be “Press 1 for Sales, 2 for Service”. Unlike some other providers, we don’t limit the number of Auto Attendants you can use!

HD Audio

With HD Audio – your calls will sound better than those of a traditional phone line. HD Audio delivers natural sounding conversations using advanced digital codecs. Basic speech technology in traditional phone networks has not changed in 75 years. However, new digital technology has arrived that greatly improves sound quality, by intelligently using abundant bandwidth available with broadband connections.

Custom Ring-Back

A “Ring Back” is the normal ringing sound you hear when you make a call. With our VoIP Solution you now have the power to change that to anything you’d like! Instead of a normal ring, you can provide your callers with information about your business while your phone is ringing. This is the perfect chance to inform callers about news and products your business has to offer.

Ring Groups

Ring Groups allow a single incoming call to ring any number of phones simultaneously. This is useful if you have 3 sales people as it can ring all sales phones at the same time, allowing which ever staff is free to answer the call. You can even include cell phones in the group or any off-site phones.

Simul-ring

Out of the office but still want to get those phone calls? No problem! Simultaneous Ringing allows you to set your phone’s extension to ring your cell or other phone. Now you never have to miss a call, even while you are away from your desk! This is similar to, but not the same as a Ring-Group, as Simul-ring is setup by your own extension, and not on the system-level.

Voicemail to Email

Getting voice mails has never been easier. Our web interface makes playback and returning calls as easy as a click of the mouse! Of course you can do it the “old school” way from the phone if you prefer. Our hosted VoIP even sends you an email with an audio attachment so you can get, and respond to things with ease!

Call Transferring

Need to transfer a call to another extension? No problem! What about to a cell phone? Sure thing! Our system supports transferring straight to voicemail, off-system phone numbers, blind and warm transfers. Blind transfers are if you were to transfer the caller without notifying the person receiving the call, whereas warm transfers allow you to notify the person of the incoming call before completing the transfer.

e-Faxing

Still get those rare requests for a fax? Paying for some e-faxing service because you don’t want another phone line and bill just for faxing? We’ve got you covered! Our systems support e-Faxing at no extra cost. eFaxing works by receiving and sending faxes as an E-Mail attachment, eliminating the need for additional lines for the occasional fax. If you want to use a traditional fax machine, our ATA devices will integrate with your fax machine. (ATA’s are billed as a separate device)

Multi-Site Support

With Multi-Site support, phones can be deployed to any office or home with broadband internet. This allows one phone system to be deployed in an infinite number of locations enabling simple extension dialing between sites, sharing the same phone number(s).

Multiple Lines Included

With traditional phone systems, each call is placed on it’s own unique line. This means if you want to handle 3 calls, you need to pay for 3 separate lines. With IndyVoIP – you don’t pay for individual lines. We can handle as many simultaneous calls as you and your phone can support.

Conference Rooms

With IndyVoIP – conference rooms are included at no extra charge! Our conference rooms can support up to 10 participants. Create an unlimited number of conference rooms and take care of business!